Refund policy
Refund & Cancellation Policy
Most of what we sell is personalised — a name, initials or a photograph that is yours and nobody else's. That changes what we can take back, so please read this before you order.
Cancelling an order
You may cancel and receive a full refund at any time before your order goes into production. In practice that is usually within 12 hours of placing it. Email us as soon as possible with your order number.
Once a personalised piece has gone into production it cannot be cancelled, because it cannot be sold to anyone else.
Returns on personalised items
Personalised and made-to-order items cannot be returned or exchanged for a change of mind. This is standard for custom goods and is why the configurator shows you exactly what you are ordering, at the size you are ordering it, before you pay.
This does not affect your rights where an item is defective, damaged or not what you ordered. See below.
Returns on non-personalised items
Items bought from the ready-made catalogue, with no personalisation, may be returned within 7 days of delivery if they are unused and in their original packaging. Return shipping is at your cost unless the item was faulty or incorrect.
If something is wrong
We will replace it or refund it in full — including personalised items — if:
- it arrives damaged or broken;
- it is not the design, colour, size or spelling you ordered;
- it has a manufacturing defect.
Please contact us within 7 days of delivery with your order number and photographs of the item and its packaging. Photographs let us settle most cases the same day, and tell us whether the fault happened on the printer or in transit.
A spelling you supplied and confirmed at checkout is not a defect. Please check the preview carefully — it is exactly what we print.
How refunds are paid
Approved refunds are returned to the original payment method through Razorpay. Once we approve a refund it is issued within 3–5 working days, and your bank or card issuer normally takes a further 5–7 working days to credit it. Shipping charges are refunded only where the fault was ours.
Contact
Cheeky Frog
B-2/88 Janakpuri, near Govt School, West Delhi, Delhi 110058, India
Email: hello@cheekyfrog.in
Phone: +91 93150 03106